All courses
Coming SoonSelf-PacedBeginner
IT Support & Computer Troubleshooting Fundamentals
Explore the fundamentals of technical support and computer troubleshooting while learning how IT professionals identify problems, communicate with users, document solutions, and support modern technology.
21 hours Grades 8-12
About this course
Explore the fundamentals of technical support and computer troubleshooting while learning how IT professionals identify problems, communicate with users, document solutions, and support modern technology.
Planned Learning Outcomes
Topics and learning areas planned for this course. Final curriculum may be adjusted during development.
Computer hardware basicsSoftware basicsOperating systemsTroubleshooting processProblem identificationResearching solutionsBasic networking conceptsInternet connectivityPeripheral devicesUser supportProfessional communicationTicket documentationCybersecurity awarenessEscalationIT careers
Planned Student Deliverables
- Troubleshooting Decision Tree
- Mock Support Tickets
- Technology Support Case Study
Planned Course Features
Interactive activities
Module quizzes
Read or listen lessons
Quick Guides
Final assessment
Progress tracking
Certificate of completion
Availability
Coming soon.
Coming Soon
Not yet open for enrollment
TEFA availability has not yet been confirmed.
Duration21 hours
FormatSelf-Paced
Grades8-12
LevelBeginner
CertificateIncluded