Professional Business Communication

About this course

This course equips students with the essential skills to communicate effectively in a professional setting. From digital etiquette and email composition to active listening and presentation skills, students will learn how to articulate ideas, build professional relationships, and navigate workplace dynamics with confidence.

Learning objectives

• Demonstrate proficiency in professional email and digital messaging etiquette.
• Apply active listening techniques to improve workplace understanding.
• Develop the ability to deliver clear, concise, and impactful verbal presentations.
• Analyze communication scenarios to choose the most effective channel.
• Practice professional conflict resolution through constructive dialogue.
• Understand the impact of non-verbal communication in face-to-face interactions.