Liliana Delgado
Founder & Lead Instructor, Career, Technology & Business Education
About
Liliana Delgado is a technology, operations, and business leader with more than 18 years of professional experience spanning technical support leadership, project management, business operations, customer service, organizational strategy, and entrepreneurship. She holds a bachelor’s degree in Computer Networking and a Master of Business Administration (MBA), combining a strong technical foundation with extensive business and leadership experience. Throughout her career, Liliana has led technical support teams, managed operational workflows, coordinated projects, worked with customers and vendors, and helped organizations improve accountability, communication, documentation, and day-to-day execution. Her professional background includes serving as Manager of Technical Support Services, Operations Manager for America Overhead Doors, and Managing Director of Cornerstone Site Operations, where she works with contractors and growing businesses on project coordination, operations, client communication, vendor follow-up, invoicing, and administrative systems. She is also the author of The Tech Support Manager’s Guide and founder of Cornerstone Career & Technology Academy. Her approach to education is rooted in practical application: students should not simply memorize concepts—they should learn how to use them. Her courses emphasize real-world projects, career preparation, technology skills, professional communication, leadership, workplace expectations, problem-solving, business fundamentals, and skills that students can carry into college, employment, entrepreneurship, and adult life. As a bilingual English-Spanish professional, Liliana also brings experience communicating and working across diverse teams, customers, and professional environments. Through Cornerstone, her goal is to make high-quality career and technology education practical, accessible, and directly connected to the real world.
Education
Master of Business Administration (MBA); Bachelor’s degree in Computer Networking
Credentials
Founder, Cornerstone Career & Technology Academy; Managing Director, Cornerstone Site Operations; Operations Manager, America Overhead Doors; former Technical Support Services Manager; author of The Tech Support Manager’s Guide. More than 18 years of experience in technology leadership, business operations, project management, customer support, and organizational leadership.
Experience
18 years of professional experience
Courses Taught
Career Ready: Professional Skills for the Real World
Master essential professional skills needed to thrive in internships, jobs, and future careers.
Career Ready: Resume, Interview & Workplace Skills
A project-based course to help teens master the job application process and professional soft skills.
College & Scholarship Readiness
Master the college application and financial aid landscape with a strategic, step-by-step approach to admissions and funding.
Excel & Spreadsheets for the Real World
Master intermediate Excel skills: formulas, data organization, PivotTables, dashboards, and reporting. Build professional workbooks for real-world business scenarios.
First-Time Tech Support Manager: Leading IT Operations
Bridge the gap from technical expert to strategic leader with this comprehensive course on managing IT support teams.
Personal Finance for Teens: Money in the Real World
Master the financial essentials of adulthood.
Professional Business Communication
Master the art of clear, concise, and professional communication in modern workplace environments.
Professionalism in the Modern Workplace
Master the essential soft skills, digital etiquette, and professional habits required to succeed in diverse modern work environments.
Workplace Safety & Professional Awareness: Foundations for Success
Equip yourself with the essential knowledge to identify hazards, understand your workplace rights, and maintain safety in your first job.